To attend this training, you must register for this session in Reporter.

Tense or escalated situations can arise suddenly with students, colleagues, and even personal acquaintances. It is important to know how to respond safely and compassionately without further escalating these situations. Participants will learn about active listening and other specific strategies to effectively respond to and de-escalate tense situations. Attendees will also learn about the NC State’s Behavior Assessment Team and response process when concerning behavior is shared. This training is designed for university community members to learn basic de-escalation strategies and how the University responds to concerns.

Attendees will:

• be able to identify active listening strategies and recognize how these strategies can help with de-escalation.
• recognize effective strategies to implement when de-escalating a tense individual or situation.
• understand NC State’s process for responding to concerning behavior referrals through the Behavior Assessment Team.
• recognize University resources available to assist students and staff.